CON-SSSNT-WSC48PWS

The code CON-SSSNT-WSC48PWS refers to a Cisco SmartNet service agreement, most likely covering a Cisco Catalyst 48-port switch with an emphasis on physical and electronic service options. Here's a breakdown of the components and possible implications:

• CON-SSSNT: Likely stands for "Contract - SmartNet Service with Support Tags." Cisco SmartNet Service with Support Tags is a premium service offering from Cisco that provides comprehensive maintenance and support for their networking products.

• WSC48PWS: This part identifies the specific product and potentially the service agreement details:

  • WSC: Potentially signifies "Wireless Switch Controller" based on some Cisco product codes. However, in this case, it's more likely a typo or internal code used by Cisco as "Catalyst" is the usual designation for their switch product line.
  • 48PWS: This combination likely represents the key details:
    • 48: This most likely indicates the number of ports on the switch (in this case, 48 ports).
    • PW: This could represent "Physical" and "Warranty Service" based on Cisco SmartNet service options. The "S" at the end might indicate additional features or variations within the service agreement.

Possible Service Agreement Details (without confirmation):

• Product: The agreement (CON-SSSNT-WSC48PWS) likely covers a Cisco Catalyst switch with 48 ports. Consulting your service agreement or contacting Cisco Support can confirm the exact model number.

• Service Level: SmartNet Service with Support Tags typically offers a comprehensive support package, potentially including benefits like:

  • Next-Business-Day (NBD) hardware replacement: A technician arrives at your location the next business day to replace faulty hardware on your switch.
  • Software Support: Access to software updates, bug fixes, and new features for your specific switch model.
  • 24/7 Technical Support: Technical assistance from Cisco technicians around the clock for troubleshooting and resolving issues related to your switch.
  • Advanced Replacement: Expedited replacement of critical switch components to minimize downtime.
  • On-Site Support: In some cases, on-site visits from Cisco technicians might be included for complex troubleshooting or configuration assistance (depending on the specific agreement details).

• Service Focus: The "PW" in the code suggests an emphasis on physical service and warranty coverage. This likely means the agreement prioritizes rapid hardware replacement and leverages Cisco's warranty services for your 48-port Catalyst switch.