CON-3SNT-C9115XIA

The CON-3SNT-C9115XIA is a service agreement offered by Cisco as part of their Smart Net Total Care program. It provides comprehensive support for the Cisco Catalyst 9115AX Series switches. Here's a breakdown of what CON-3SNT-C9115XIA likely covers:

• Service Type: This is a 3-year Smart Net Total Care (SNTC) agreement, signifying extended coverage for your switch beyond the standard warranty period.
• Supported Device: It's specifically designed for the Cisco Catalyst 9115AX Series switches, including models like C9115AXI-E and C9115AXI-E-RF.
• Service Level: The "8x5xNext Business Day (NBD)" designation indicates the level of service provided:
  • 8x5: Technical support is available 8 hours a day, 5 days a week (typically Monday to Friday, excluding holidays).
  • Next Business Day (NBD): If Cisco determines your switch requires hardware replacement, they will ship a replacement unit to arrive by the next business day.

Key benefits of CON-3SNT-C9115XIA:

• Peace of Mind: This agreement offers extended coverage and minimizes downtime risks by ensuring prompt hardware replacement if needed.
• Expert Support: You gain access to Cisco's Technical Assistance Center (TAC) via phone support for troubleshooting any hardware or software issues related to your Catalyst 9115AX switch.
• Faster Resolution: With access to TAC engineers, you can expect quicker resolution times for network switch problems.
• Software Updates: The agreement likely includes access to the latest software updates and bug fixes for your switch, ensuring it remains secure and operates optimally.
• Online Resources: You might also receive access to Cisco's extensive online knowledge base, providing valuable resources and solutions for common switch issues.