CON-SNT-C92004GE

The CON-SNT-C92004GE is a service agreement offered by Cisco as part of their Smart Net Total Care program. It provides comprehensive support for a specific Cisco Catalyst 9200 Series switch model. Here's a breakdown of what CON-SNT-C92004GE likely covers:

• Service Type: This is a "Smart Net Total Care" (SNTC) agreement, signifying extended coverage for your switch beyond the standard warranty period.
• Supported Device: While the exact model isn't explicitly indicated by the code, CON-SNT-C92004GE likely refers to Cisco Catalyst 9200 Series switches with four Gigabit Ethernet SFP (Small Form-factor Pluggable) transceiver ports.

Common Cisco Catalyst 9200 models compatible with CON-SNT-C92004GE (depending on the suffix):

• C9200-48P-4X-E (48 PoE+ ports, 4 SFP+ uplink ports)
• C9200-48P-4X-E= (48 PoE+ ports, 4 SFP+ uplink ports, variant)
• C9200-L-48P-4X-E (48 PoE+ ports, 4 SFP+ uplink ports, Layer 3 switching model)
• C9200-L-48P-4X-E= (48 PoE+ ports, 4 SFP+ uplink ports, Layer 3 switching model, variant)

Service Level: Without additional information, it's difficult to pinpoint the exact service level details. However, Cisco Smart Net Total Care agreements typically offer various service tiers. It's likely CON-SNT-C92004GE includes:

• Extended service: Coverage beyond the standard warranty, often for 1 or 3 years.
• Technical Support: Access to Cisco's Technical Assistance Center (TAC) via phone support for troubleshooting hardware or software issues with your Catalyst 9200 switch.
• Hardware Replacement: Depending on the specific service level, Cisco might offer next-business-day hardware replacement if a technician determines your switch requires it.
• Software Updates: You'll likely receive access to the latest software updates and bug fixes for your switch, ensuring it remains secure and operates optimally.
• Online Knowledge Base: The agreement might include access to Cisco's extensive online knowledge base with resources and solutions for common switch issues.