CON-SNT-C9200L4X

The CON-SNT-C9200L4X is a service agreement for a Cisco Catalyst 9200L Series switch, specifically the model with 48 PoE+ ports and four 10 Gigabit Ethernet uplink ports (C9200L-48P-4X-E, C9200L-48P-4X-E= , C9200L-48P-4X-E-RF, or C9200L-48P-4X-E-WS). This agreement is part of Cisco's Smart Net Total Care program and provides comprehensive support for your switch.

Here's a breakdown of what CON-SNT-C9200L4X likely covers:

• Extended service: This goes beyond the standard warranty offered with the switch itself, providing extended coverage for a specified period (typically 1 or 3 years).
• Technical Support: You gain access to Cisco's technical assistance center (TAC) via phone support for troubleshooting any hardware or software issues related to your C9200L switch.
• 8x5 Next Business Day (NBD) Replacement: During business hours (typically Monday to Friday, excluding holidays), if a technician determines your switch requires hardware replacement, Cisco will ship a replacement unit to arrive by the next business day. This minimizes downtime for your network.
• Software Updates and Upgrades: You'll receive access to the latest software updates and bug fixes for your switch, ensuring it remains secure and operates at optimal performance.
• Online Knowledge Base: The agreement likely includes access to Cisco's extensive online knowledge base, which provides resources and solutions for common switch issues.