CON-SNT-CP8845K9

The code CON-SNT-CP8845K9 refers to a Cisco SmartNet service agreement for a Cisco IP Phone 8845 equipped with specific features or functionalities, most likely including Network Based Key System (NBKS) support (K9). Here's a breakdown of the components and what the agreement likely covers:

• CON-SNT: Likely stands for "Contract - SmartNet." Cisco SmartNet is a service offering from Cisco that provides maintenance and support for their networking products.

• CP8845K9: This part identifies the specific product and potentially the service agreement details:

  • CP8845: Signifies "Cisco IP Phone 8845." This is a high-end IP phone designed for business professionals with advanced features and functionalities.
  • K9: This likely represents the specific features or service agreement details:
    • The exact meaning of "K9" within Cisco's coding system can be difficult to pinpoint definitively. However, based on some online resources and product listings, "K9" often refers to Network Based Key System (NBKS) support in Cisco IP phones. NBKS allows the phone to function within a larger phone system managed centrally, offering features like:
      • Shared call directory
      • Automated attendant
      • Call forwarding and transfer across multiple devices

Possible Service Agreement Details (without confirmation):

• Product: The agreement (CON-SNT-CP8845K9) likely covers a Cisco IP Phone 8845, specifically a model with NBKS support. Consulting your service agreement or contacting Cisco Support can confirm the exact model details.
• Service Level: SmartNet offers different service tiers (e.g., Standard, Plus, or Total Care). The specific tier associated with CON-SNT-CP8845K9 depends on the agreement details. Generally, higher tiers provide faster response times, extended support hours, and additional benefits compared to lower tiers.
• Service Duration: The agreement might cover a specific period, such as 1, 3, or 5 years, providing ongoing support for your Cisco IP Phone 8845 throughout that timeframe.
• Support Features: The agreement likely includes features like:
  • Technical support from Cisco for troubleshooting and resolving issues related to your Cisco IP Phone 8845.
  • Access to software updates and bug fixes for your specific phone model.
  • Hardware replacement or repair services depending on the specific SmartNet tier included in your agreement.